Send your complaints to where the money goes.
Post Office Ltd,
Finsbury Dials,
20 Finsbury Street,
London,
EC2Y 9AQ
and you might care to point out the following (which they seem to forget)
Minimum Universal Service requirementsThe Postal Services Act 2011 sets out the minimum requirements the
Universal Service provider must deliver. These are statutory. They can only be altered with the consent of the UK Parliament. The minimum requirements are:
- At least one delivery of letters every Monday to Saturday to every address in the UK
- At least one collection of letters every Monday to Saturday from every access point in the UK that is used to receive letters and postal packets for onward transmission
- Postal services at an affordable, uniform tariff across the UK
- A registered items service at an affordable public tariff
- An insured items service at an affordable public tariff
- A free-of-charge postal service to blind or partially sighted people
- Free carriage of legislative petitions and addresses
- Postal Packets ≤20kg