Just a word of warning to all those out there considering buying Deerhunter products, beware that the warranty is only valid from the time your item is sold to the retailer not from when it is sold to you by the retailer.
To clarifi i bought a pair of trousers ( £160 ) from a well known retailer at the CLA last year & towards the end of the season the one leg zip went & the stitching in the crotch below the fly undid about 2" so i contacted the retailer who said they couldnt send them bk &t to contacted the UK rep for deerhunter who had me send them to him & he said he'd sort it. So i duly posted them off to him.
Result i thought.
Not on your life.
they arrived back in the same condition with a letter from deerhunter stating "Unfortunatly these trousers are not under our claim warranty any more-as they were purchased from us in 2009."
"we can therefore not accept the claim & return the trousers to the address informed to Mr **** ****.". Best Regards B Aand**"
i contacted the rep who agreed with me that this couldnt be correct & as he requested emailed him a complaint expressing my displeasure at their response & tried ringing him but was unable to get an answer so as i stated in the email i am now informing everyone of deerhunters policy on warranty & returns, so beware you need to know when your retailer purchased the item from them (deerhunter) before you purchase it from them (the retailer) to know how long you have left on the warranty as in some cases it may be zero if the retailer has had them in stock for some time.
attached is a copy of the letter recived if anyone doubts me or deerhunters position.