I've posted this firstly to avoid that anymore of you would be ripped of as happened to myself and a friend of mine. Secondly to see if anyone could give us some tips how to handle and get our money back.
About 1 years ago we ordered at ‘ Decoying.co.uk ‘ a few items (dvd's).
We paid this with Visa card on the Internet and asked for delivery at the home of a friend of ours, in UKn to avoid high delivery note to Belgium.
After 1 year nothing has been delivered yet.
After tel. call in November 2009, Decoying told us that these items normally are ordered by the customers at the end of the year, that they are out of stock, but would be back on stock again at the end of the year 2009.
These DVD's were still exposed on their website although they were out of stock, and indeed they are still on the website by today.
As an alternative to those missing items they suggested to buy other products that we did not need.
After several e-mails and a dozen of phonecalls to Decoying, still nothing has changed.
They always promise but in fact nothing is done. Their only comment is : “Is it still not right sir ? We will arrange this immediately.
Wel’ll give you discount for future orders. ".
We have send a complaint to LancWigan.APT@gmp.police.uk and received below answer :
Thank you for your email to the Wigan NPT. I have read through your letter and at this stage I believe this is potentially a civil matter and not a criminal matter.
I would advise to contact trading standards and/or the citizens advice bureau and they will be able to advise you further. If trading standards believe that there may be a case for a criminal investigation they will contact us on your behalf.
So if any of you could be helpful in anyway, thanks a lot.