How's this for "off topic"? The front door to our house was installed at the same time as our double glazing, by the same company. One of their reps recently came round on an unrelated matter and noticed that the colour finish is starting to suffer sun damage. He said that seeing as the door is well within its 10 year guarantee period this shouldn't be happening and he'd call it in as being worthy of a "service call". Fast forward about a week and we've heard nothing from them, so I ring customer services. Once I've explained the situation to the lady on the phone she pulls our customer file and agrees with the rep that it's within guarantee and she'll get back to me. Give her credit, she rang back within the hour. Then she said that the supplier from whom they obtained that door has since gone out of business and she's not sure if they can do anything. She again said she'd get back to me with an up-date, but so far no word and it's now been another week.
I'm going to ring them back this week, but before I do, I'd like to put all my ducks in a row. As far as I'm aware, my contract is with the company from whom I bought the door, not their supplier. Is the double glazing company still legally bound to honour the guarantee even though the supplier has apparently gone bust?
Have I got any recourse here, or will I just have to "suck the mop" on this one?