Just rang Vodafone to cancel my deal and go over to Virgin/EE on to a sim only deal.
Their cancellation dept is now called a Loyalty dept which made me chuckle, I was thinking, good luck with this!
With a bit of haggling I was able to get a sim only deal with unlimited texts and calls and 3gb of data for £10.20 per month which is cheaper than any other provider (I had already done the research on this) and no hassle of changing cards, bank details, transfering numbers etc. Also, there will be no overlap and, as it is near the end of the month, the new deal starts in a couple of days. If I had gone to another company I would have had to give a months notice and pay for August at my old rate of £38.
I had to commit to a 12 month deal when I really wanted a rolling monthly one in case my circumstances change over the next few months but to make up for this the salesman gave me the first three months free and agreed that if I wish to leave during the 12 months then I would only have to pay the line rental element of the fee which is about £5 a month for the remainder of the contract. Just goes to show that they have quite a bit of freedom to do deals on the hoof if you are willing to haggle.
Before anyone says yes but Vodafone signal is pants, I agree but they are all as bad in the areas where I live and work so it doesn't make much difference.
The two guys that I spoke to were friendly and helpful enough without pretending to be my long lost best buddy and it was a very straightforward process. I can't remember the last time that I had to deal with a big company on the phone and came away not wanting to kill someone!
We are all quick enough to criticise companies so its only fair to praise them when something goes well.