So, time for another rant at my experience with UK RFD retail shops.
Trying to buy a Meopta Artemis 7x50 IR I emailed my local RFD for a quote. He actually replied (in itself quite a thing!) and said he would get back to me. 4 Weeks later he hasnít. So now I have bought this scope from a National multiple-site Retailer, who promised me he would supply in 7-10 days, but it actually took 6 weeks and Ĺ dozen reminder calls and emails.
Trying to stock up on amo (.17HMR; .243W and .308W: not exactly obscure, never heard of calibersÖ) I emailed my most local retailer asking if the required amo Brands were available. No reply. A week later I forwarded the same email to him again. No reply. Slightly pissed off I drove to another local RFD that used to stock the .243W I was looking for. The conversation with the lady in the shop went as follows:
Me: Do you have any Federal Power-Shok 100 Grains in .243W? Answer: We havenít had any .243W in stock for at least 6 weeks. Me: Oh, why not, is there a supply issue? She: No, we just havenít ordered any in. Me: What a shame, donít you sell a lot of them? I have been buying them from you for the last 5 yearsÖ She: Yes, we have had loads of people asking for .243W, but we havenít ordered any in. Me? Oh, why not? She: Shoulder shrug. Me: Well, I will have to drive to another local RFD and get them from themÖGood afternoon. BTW this is the same shop that couldnít be bothered to quote me for a CZ 453 17HMR, and couldnít be bothered to quote me for a Howa 1500 .243W, even after several emails, calls, a letter to the owner, and a shop visit.
So after another 30Min in the car I arrive at RFD No. 2 , the one that hadnít replied to two of my earlier emails asking if he could supply me with amo. After pleasantries the conversation with the gentleman in the shop went as follows: Me: Did you get my emails asking for .17HMR, .243W and .308W? He: Oh yes, I vaguely recall them. Me: Oh, so you did get my emails. Why didnít you reply? He: Oh, sorry, didnít I? Me: No you didnít. Neither did you follow up our email conversation re. a Meopta Artemis 7x50. Donít you want to sell things to your customers? He: Didnít I get back to you? Me: No, you didnít. So now I have bought it elsewhere. Ok, letís move on. Do you have any Federal .243W SP and Target amo, and .308W SP and target Amo? He: I donít do Federal, but I can sell you Winchester Super-X. However I donít do any target amo, not in .243W neither in .308W. Exasperated I purchased 2 boxes of Winchester Super-X.
Neither RFD offered me to order the required amo in for me; both have missed sales opportunities on multiple occasions; and both donít really deserve my future custom. Both shops seems to carry stock heavily biased towards tweeds and smart wellies, no doubt the margins on clothing are a lot more interesting, and/or they are not actually in business to develop a sustainable long-term relationship with a customer who returns on a regular basis; and/or they donít actually want to sell goods and achieve a profit, which I believe is the reason why most people start a business. But not these RFD's...