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Thread: Swarovski - excellent customer care

  1. #1

    Swarovski - excellent customer care

    I lost one the eye cups from my binoculars the last time I was stalking. I sent an e mail to the Swarovski optic customer care dept on Wednesday evening. This morning (Friday) a pair of eye cups arrived in the post free of charge. Very impressive service from Swarovski.

  2. #2
    They're almost surreally good.

  3. #3
    With service like this Its why I wouldn't buy anything else

  4. #4
    +1. One of my eye cups had broken on my slc's. I phoned them direct explaining what had happened. Giving my address they said it wwould be in the post. Ten minutes later it dawned on me no payment had been done. I phoned them back explains this and they said its free of charge. 48hours later I received two not one eye cups with a little acknowledgment slip.

  5. #5
    Yes. I've had similar service from them. Very commendable.

  6. #6
    Are you listening Zeiss?

  7. #7
    One for that you don't get that from ziess

  8. #8
    Unbeatable optics with unbeatable back up service to go with it.

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