Well I upgraded my Vodafone account, then looked at my bills and found they were scamming me£5 a month for a third party service that they have admitted to me doesn't exist.
So i cancelled my upgrade within three days and returned the new phone and specifically asked to be put back to my old tariff .
my October bill arrives. £222.
They have charged me for my new phone even though it's been sent back and acknowledged it has been received.
They have put on me on an even higher tariff than I had originally asked for, not only for November but also for October.
and for my second phone which was a £7.50 a month they are charging me £33 a month and have done so for out and November.
And have put me under contract for a further two years, so I can't even leave them and go elsewhere withoutaying in advance two years of fees.
I I have spent days trying to talk to them, but as soon as an advisor, who all see where the problem is tries to get authority, I am put on hold and then call dropped.
Spoken to the ombudsman - they can't do anything for 8 weeks, and then only if vodafone agree to issue me with a deadlock letter.
What a complete and utter shambles.
I could go to small claims but a Edinburgh court order is difficult to enforce in Newbury.
And if you look at the eForum on vodafones own website, I am getting off lightly.
I am am going to be an off grid spoon widler!