A good while ago, I bought in a rifle/scope combo 'in great condition'. A customer came to look at the scope and noticed a scratch on the eyepiece lens. I'd missed it. Obviously didn't buy!.
Sent the scope to a well known repairer in Birmingham. It came back with the illumination not working. loads of crap on the reticle and a bill. Tried to tell me illumination wasn't working when he got it, and couldn't be fixed. Dust on reticle unavoidable and not fixable.
I contacted Nightforce USA, explaining the problem. They sent me the relevent paperwork and asked me to return scope via SGC. This I did.
SGC kept me informed of all legs of the scopes journey - and today the it has arrived back. Fully fixed, tested, boxed and all
FREE OF CHARGE!!!.
Not even postage charges. I'm blown away with this super quality service from two great Companies.
(ps: anyone want to buy a 5-22x56NXS NP2DD, in great condition!!!).