I placed an order over a month ago with a trader who uses this site for a cleaning rod and other cleaning supplies. The rod didn't come when promised and after chasing it up was told it had been sent out by Hermes and it was for me to chase them. I said not, as that is for them to sort. I was promised the tracking details which never materialised despite another request. It was promised and never received. Another week or two passes and nothing.
Contact dealership via email this time and ask for a refund. Refund promised "the next day" via Paypal (I paid by credit card but paypal is fine). No refund was given. Gave it a few more days and chased again, asking where the refund was, and that no refund had been received. Was told they had issues with couriers and to stop "threatening" them. I politely replied that demanding a refund for goods not received was not a threat and as they'd broken every promise to resolve the matter, I would try to get a refund via my credit card company who would take it up with them. As far as I am concerned, I'm out of pocket and they couldn't give a stuff whether I received the goods or not.
This is the most apalling service I have ever received and it was received from a "respected" trade member of this forum. I am tempted to name and shame, but the dealer knows who he is, and I hope that he will do the decent thing before this goes back through the credit card company which is an unnecessary PITA for all involved. Needless to say, I will not be using this company ever again.