Has anyone been through the ADR system or been to the small claims court, I've no idea how these things work, I've, I'm my opinion, been shafted by country covers/Fortis over a coat I baught, long story sort, it doesn't do as described, re lined, still faulty, I sent back two coats they sent me as they were the wrong pattern and material, sent back the coat I ordered four times, all at my own cost. I've been going through Trading Standards and following thier advice. The guy at fortis has offered £150 and my faulty coat back, I hand the coat eight months, five months at thier insistence so a "coating" had time to be washed out. I wore the coat no more than half a dozen times when I reported the problem to fortis. The coat did not arrive with the extras I paid for, another twenty five quids worth. I'm out the cost of the coat, £250, the extras £25 and the cost of posting coats I did not order and then we're faulty £50, the coat has a 4 year warranty, all this has taken two years!!!
Has anyone any experience of the systems available?