I no vets have come under some scrutiny on here before ragarding cost and some practices etc.
But the last two weeks has left me bemused.
Took one of my teckels to the vets for her annual booster. I had a concern regarding one of her back teeth. The vet confirmed it needed to come out. No worrires so I booked her in for the following week. Got a top price of £290 this was to include everything. I decedided against bloods being taken and upon the vets advice said it was really needed. This took it down to £230. I've never claimed on the insurance before so I thought I would to see how they react. So I then realised only three months before I had my other teckel castrated at a cost of £160 I questioned why a single tooth is more exspensive to be removed than having a castration carried out. Didn't get much of a answer. So dropped the dog off collect after the op and handed the bill. Bill was £290 I informed them that we decided upon the bloods not being taken and the vet said that this wasnt really needed in which this was documented and forwarded to yourselves. They said we never received it and because you never said on the morning we presumed you was having bloods taken. I wasn't happy at the smiling receptionist. So I handed them the claim form. This took five days for them to complete. They then said you never informed us prior to the op being carried out that you were claiming on your insurance in which I replied I did and what does it matter. No reply.
So took my dog back just to see how her gum was settling and thought I'd get some frontline. £28 deerer for a pack of six compared to the Internet. I asked them can they price match and informed no. All my teckels are insuranced on level gold. Agria informed us that £67 will be credited to us back. When it should of been around £150. They told us that they don't pay out for blood tests taken. By this time my blood was boiling. Rung the vets back up and informed them of my previous conversation regarding bloods and what has happened with the insurance which I would of thought a vet would of known. So we demanded a refund of the bloods on principle not money values to which after I said I'll come down and sort it face to face was told not to bother as it will be done. I was grateful for that, bemused and glad it was over.
We have now decided it roughly costs us around £120 a month on everything for my three teckels to open an isa-account and stop the insurance.
Vets are amazing at what they do around care and treatment but I do question other areas.