Went down to scone at the weekend for annual visit, when there I went to the swarovski stand and enquire as to where I could buy a set of eye cups for my 8x30 slc bins because one had split and fallen off , the gentleman there said to phone swarovski office and they would send me a set how much would they cost I asked free of charge he said . 2 days later they arrived not just the rubber cups but the thread on steel pieces as well brilliant service from swarovski,