I need to return a Thermal Viewer to the retailer under warranty. The Thermal Viewer was purchased online in The Netherlands.
Does anybody has any experience returning a similar item (NV, Thermal) from the UK to EU country?
My understanding is an Export License (SIEL : Standard Individual Export License) from BIS is required. This is free but will take some 3 weeks to obtain. BIS has a web portal (SPIRE) for this purpose.
Is this really necessary, has anybody successfully returned a 'controlled item' item under warranty to a EU supplier without an Export License?
It all seems a bit OTT as my supplier in The Netherlands didn't need and Export License, and I didn't need an Import License to import it.
If you have experience with this system I would appreciate your comments. Thank you.