A few years back I purchased a bone saw with an 18" blade from Bushwear. I contacted them last week and ordered a couple of new blades ready for the winter season. I hadn't realised that they were only 16" blades until they arrived.
I contacted the company and told them of the problem (mine for not checking the blade length) and they instantly told me not to worry as they would send me out a new saw for the blades free of charge.
I did not tell them that I was one of the owners of this site, just in case some smart arse makes a comment on here. Needless to say I think it warrants bringing to the attention of the site members of how Bushwear handle customer relations.