With the increasing use of thermal and digital optics by many stalkers and prices of such kit being in the thousands of £ I was wondering what sort of customer service SD members have recieved when things go wrong especially under warranty?
Of late I have been hearing of some worrying issues relating to poor customer service relating to retailers of both Pulsar and Drone Pro optics.
There are stories of repairs taking months and the retailer being either unable or unwilling to offer replacement units whilst defective equipement is awaiting repair.
I have heard of a Pulsar thermal being returned up to 3x for repair and the supplier not making a loan replacement available. Also there appear to be issues in getting refunds on clearly defective devices.
As I am about to commit to buying a new Pulsar 38 XQ it would be nice to know who to buy it from. With a price of approx £2.6k and with virtually no price competion in UK as advertised prices are within 1-2% it may well come down to customer service.
Just a pity a well known Austrian optics company doesn't sell such kit and there would be no issues.