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Thread: Swarovski Warranty Return Time?

  1. #1

    Swarovski Warranty Return Time?

    I sent a ocular lens cover back to Swarovski uk a month ago and still haven't got it back... Does anyone know how long it usually takes them to return products?

    It it wasn't clicking shut, that was the only problem.

  2. #2
    Give them a ring, always found them very good to deal with

  3. #3
    Cawdor 18, I had the same problem some months ago but with the Objective lens, contacted Joanne at Swarovski, told to send it her, then it was sent back to Austria, I had similar delay, rang them, they checked with their factory in Austria, then they sent me a new one, only this time I received a magnetic Objective lens protector it is brilliant

    Good luck

  4. #4
    just got my scope back two weeks ago took about a month in total

  5. #5
    I have phoned twice, apparently it sat in the uk office for 2 weeks before it was dispatched to Austria... Pretty poor service if you ask me. I'm disappointed in this legendary Swarovski warranty. The office staff don't seem to care either.

  6. #6
    That's unusual, because I have always found them to be very helpful. Depends on how busy they are, but I would reckon about a month

  7. #7
    Send a email to Austria customer services they will push it through for you

  8. #8
    Quote Originally Posted by jb7x57 View Post
    Send a email to Austria customer services they will push it through for you
    Have you got their direct email?


  9. #9
    Last edited by jb7x57; 17-10-2016 at 20:47.

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