About fifteen years ago I bought a Tilley hat after my previous one (and a load of other kit) was stolen from my car. It finally wore out, after being salmon and sea trout fishing all over the UK, worn at least three times a day dog walking for threequarters of the year, beating, game shooting, cricket watching, clay pigeon shooting and stalking (in the last 7 years). So I looked at their web site and it says, "if it wears out, we will replace it", so I sent it back to them last Friday along with a £5.00 handling fee. This morning I recieved my nice new Tilley hat, and they sent my old favourite back to me too.
In these days of shoddy goods and poor service it is nice to be able to report that there is a firm out there, making quality goods, who stand by their guarantee. I am nothing to do with the firm, but I can assure you all that if you buy their products, you will not be dissapointed. Truly outstanding service!!!