A few months ago I asked for advice on products to stop my old Swarovski Habichts misting up. Nothing I tried worked very well and a friend suggested sending them back to Swarovski, so I did. They very quickly sent me back an email, asking for a detailed breakdown of the problems incurred and an estimated turnround time of 6-8 weeks. This was three weeks ago.
Imagine my surprise when I recieved a parcel today containing my serviced and re-coated binoculars, and a receipt for £00.00p No charge!!!!!!!!!!!
My hat is off to Debbie at Swarovski fantastic service from a very customer oriented company. It is my pleasure to recommend them to you all.