With the every increasing number of businesses using the www. to sell their wares and services I have slowly begun to join the 21st century and look to make some purchases via the internet.
However I flatly refuse to consider dealing with a company that fails to include its legitimate trading address on its web site. Irrespective of how tempting the products or services offered but be.
Whilst only having an email address and land line number as a means of contact for you the customer might be ok as long as everything goes well, the good turn up as they should and, and continue to perform as required whilst under guarantee.
But we live in an imperfect world. Problems and difficulties do arise. With only a web address and as often happens only a mobile number as a means of contact what do you do if the wheel falls of the wagon and you have a problem that needs to be resolved by the retailer. Retailers are not always very accommodating in accepting responsibility for missing goods, faulty goods or poor service performance especially once they have had your money for a while.
At least with a confirmed physical trading address you have a means of direct recourse should the need arise.
I'm not saying that all businesses that fail to include a trading address on their web sites contact details or sales information are dodgy, but it certainly raises questions regarding their validity, trading history's, professionalism. and which dummy advised them on their marketing strategy.
It is those very questions that turn me from an interested potential customer to a disinterested one.
What has been your experiences, does the above bother you, or have you never considered the matter before. Discuss...