I have a bit of a dilemma.
My 7x42SLC's were sent back to Swarovski as the rubber housing was starting to come away. The bino's are about 14 years old and although used several time a week, are well looked after. When it comes to cleaning my optics I am soooo careful in using proper camera cleaning products and the condition of the lenses reflect this.
When I got them back Swarovski have done an incredible job, replaced the rubber housing from the original 2 piece to a new 1 piece, replaced an objective lens, although I can only assume this may have been down to a reason other than scratches as there were none, perhaps the coating starting to fail, I rellay don't know, replaced a focal piece of the mechanism, replaced the eye pieces from pull out to screw out, put on new rubber covers although the original were ok. It all cost me a tenner for postage!
However, on picking them up in the local shop I saw half a dozen marks on one of the lenses that I thought was perhaps a greasy smudge. When I got home I attempted to clean it off and realised it was scratches! Deep enough that when you run your fingernail over them you can actually feel them.
I cannot help wonder that this must have happened right before they were due to be sent back as if it had been noticed during the work it would surely have been replaced given all the above. I have an image of a young apprentice sitting there wiping them down before packaging and not realising there has been a very small sharp object on his cloth.
I feel bad about contacting them after the exemplary work however...
I now am wondering if it has been something I have overlooked and caused it myself prior to sending.