Since our old bank - with whom we got on well - amalgamated with Santander, our banking turned into utter chaos..
Polite correspondence from us to them produced nil results, so after a couple of months of this I advised my wife that we should change banks - which we did.
We requested Santander to transfer all of our direct debits to the new bank and gave them all the details - then things went quiet. .
Now we are receiving letters from some of the various firms we deal-with saying that they are sorry that we have cancelled our accounts and informing us that we have outstanding debts as it appears that Santander have simply closed down the accounts and not transferred the information to the new bank as we asked then to do.
We are rectifying this situation, but if I was a cynical person I might imagine that either vindictiveness is involved, or total ineptitude of the sort we experienced before we changed banks.
I see their name plastered on just about everything now, but frankly, they had their chance and their behaviour towards this customer has been extremely lacking in any sort of business manners.