well...at least I tried..here's my email to Butler Creek:
To whom it may concern,
Having used your products in the past with great enthusiasm, I have come to realised that a change in materials/manufacturing has caused your Rifle Scope Flip-
Covers to break in the hinge section. I voiced my concerns on a UK Stalking forum, links attached, and it seems everyone has the same issues. At UK £10 a pop, this is getting expensive, and UK dealers are refusing to offer refunds or replacements, claiming it’s not a manufacturing fault..even though it clearly is.
Had your products been significantly more expensive, I would of course take a much more proactive stance on getting a reimbursement, but since they are relatively cheap, I am not too concerned. Of course, whether it be faulty manufacturing, sloppy materials, planned obsolescence, etc. this will lose BC business very fast, and repeat customers will shy away as other new manufacturers come to market and take your position and brand recognition..just wait and see.
I ask not for reimbursements, nor for apologies, but for understanding that as a consumer (who likes your products), you are needing to address this issue ASAP or lose market-share.
Ps. in case you ‘do’ wish to supply me with a years’ supply of flip covers, my objective lens for my favourite stalking rifle is 49-51mm