i bought the above boots about 6 months ago and was very impressed with the product which uses the boa technologies lacing system as oppossed to standard laces. after a couple of months one of the cables started to show signs of wear and eventually failed last week in the field. Needless to say i was a little pissed at spending so much on the boots on to have them break so quickly.
I contacted boa technologies online and they replied immediately stating that there was a lifetime gaurantee with their products, simply register the boots and select the type of cable / lacing and they would post them from the states free of charge. The laces where sent to my office address and sat there a day or so before posting up to me. the replacement laces were received from the states and fitted in less than a week.
In this day and age when customer service seems to be lacking in alot of places i thought it would be nice to post a positive experience for a change.
I would have no problem reccommending either chiruca boots or any product that utilises boa technologies lacing systems.