A while ago I put a thread on here regarding becoming a mentor as I havent had my FAC long enough. I called my FEO and explained the situation who suggested I send a letter to her manager. This I did and explained my reasoning for wanting my FAC 'opening'. My letter was sent 28/3/11 and a decision was made to allow me to become a mentor a week later via call to my voice mail. I sent my FAC the following week. I then recieved my new FAC exactly 7 days later,seven days in which a Friday and a monday bank holiday fell.
I think all will have to agree that is fantastic service!