There's been a few posts recently about poor service from the Sportsman and the like, but my beef is about outfits who do offer a good service but don't warn customers about extra charges.
It's a good idea to ask what the total hit is on your credit card before you finalise your order. It seems that the practice at TH, and Reloading Solutions too, is to send all goods insured over a certain value by Special Delivery. I ordered £54 worth of stuff, and got charged for SD (+VAT on the SD) which put £10 extra on the bill. On querying this I was told that any transaction over £45 has to go by SD, although standard P&P of £3 was quoted at point-of-sale.
I think that rough P&P charges should be notified to the customer upfront so they can order elsewhere if they choose to. I'm pretty sure that this is required under the Distance Selling Regulations. I'll know to check the total sum next time