I feel compelled to post just to say thank you to Nickel AG and to advise anyone who owns one of their scopes or anyone thinking of buying one of their scopes that the warranty and service are absolutely second to none.
When I bought the scope 3-12 x 56 from another forum member I noticed that there was a very small particle/blemish that was visible on the lower mag settings of 3-4.5x but due to the reticle being in the 1st plane (magnifying) the blemish was not visible at all in the rest of the mag range. Out of sight out of mind ! Scope held zero perfectly and the E.A.W mounts means the scope has been removed and replaced loads of times and never needed adjusting.
No idea why but after more than a year of using the scope on my .308 I decided to drop Nickel AG a line to enquire about the warranty and if it was worth while getting the scope checked out. From the outset they were brilliant to deal with, no warranty card, no problem if it is less than 30years old! Further more if it is less than 5 years old then labour and parts and shipping is completely free. I had no idea how old the scope was but they would inspect it, send me a report and estimate for work and return shipping.
The scope was sent and the tracking number told me they had it but after a few days I had heard nothing. I thought “here we go” I will be getting a sizeable estimate/bill topped with a £70 shipping fee to get my scope back, I should have let sleeping dogs lie, the scope worked perfectly well you kn*b head, that’ll teach you.
I left it a couple of days but could wait no more, I contacted Nickel AG from my place of work and with fist and teeth clenched tight and one eye tight shut to try and lessen the impact of the incoming bill I was absolutely astounded to be told “ah yes Mr H……, your scope has been inspected, there was indeed a small particle on the reticle, it has be cleaned, serviced, reassembled and checked. It is once again in perfect working order and has been despatched back to you, here is the tracking number.”
I still had to ask, but in a tone in which I sensed that I had insulted them was told that the work and shipping is free of charge.
Now I have read various posts from some of you guys with Swaro’s Zeiss and S&B singing the praises of the respective services received but I never expected to be in the same boat. I consider the quality of my scope as easily a match for any top end scope but to get such a pleasant surprise really restored my faith in humanity. Thank you Nickel AG.
In complete contrast, the keycard for my Renault packed up today, went to the dealer and was fleeced for £185.00 for a card and reprogramming, two weeks delivery time and money up front please. “We will call you when it is here”. Overpriced Sir?, service too slow Sir? Yes it is a common fault Sir! No we can’t do anything about the price and we are sorry if you feel it is extortionate, do you want it or not? B******S!!