I was having a problem with my RCBS reloading equipment, I knew what the problem was but getting hold of the parts from a local RFD and importers was virtually impossible and so I decided to e-mail RCBS through their website and told them the problem and what I needed, I asked them for a purchase order so I could make payment and get the parts shipped to me, this is the reply I got,
I am sending the parts you have requested under warranty - no charge. Thanks for choosing RCBS and have a great day!
The parts are for a Rockchucker press that I have no idea of it's age but not the current model, I think this is excellent customer support and they have not asked for any proof of the problem and are happy to ship the parts from the US free of charge,
So if there's anyone with RCBS equipment issues then I would highly recommend this line route for getting any parts you need,