Last week I purchased a jacket from Montrose Guns and Tackle through the internet. It arrived quickly but on trying it on I decided that I could do with a smaller size. I immediately returned the jacket (Sat Morning) asking for an exchange and offering to pay any additional postage charge.
I phoned the shop this morning just to see if there was a problem getting an exchange. Very pleasant gentleman on phone advised me that the returned jacket had arrived and that they had already posted the smaller sized jacket. Additional charge - Not at all.
As far as I am concerned good service is appreciated.