Just felt the need to rant..
I sent some brass up to get annealed via RMSD, ive used this service plenty of times before and to the same address with no problems. Anyways, i sent to parcel on Monday morning, guaranteed by 1pm next day. I check the tracking number on Tuesday. its been delivered.. brill! Then i get a text saying the parcel hasnt arrived.. I check the signature via track and trace and it doesnt resemble the recipients name or signature. a quick call confirms that he, nor any of his neighbours have received the parcel. He calls the local sorting office and informs them of the problem. He is told to call back in 72hrs.
I call RM to see if i need to fill in a form and am told under no uncertain cercumstances that the parcel was delivered to the correct address and a woman covered in paint signed for it.. I pass this info to the recipient and he tells me its hoop, theres no woman in the building let alone one covered in paint!
I call back to say that the postie has made a mistake, my mate has checked several addresses around his house and nobody knows anything. I am told that the recipient needs to ask more neighbours.. and that if he doesnt then they have to fill in a form basically accusing him of receiving the parcel and then claiming he hasnt.
I put her straight as its not his responsibility to check everyone on the street to sort out a posties clusterf*ck. she takes the details of the lost parcel, value etc and content.. well, when i tell her its brass (i should of pulled her pants down and told her it was a pair of geovids..) she goes off on one saying that its an offence to send weapons or ammunition through the post. i politely explain what brass is and she doesnt get any less prickly. end of phone conversation 2..
in the meantime, postie has obviously had a boot up the bum and has gone to where he delievered the parcel, then looked at the address (old concept, who'd have thought it would catch on..) and delivered the parcel 4 days late to the correct address. he had delivered it to the wrong street, let alone the wrong number!!
call 3 starts by explaining to another woman the whole situation including my vital statistics and to let her know that said parcel is now in the right hands! However, i explain that i would like a refund on the postage (£9.05). This assumption on my part obviously goes down like the proverbial balloon!! She said its been delivered and that RM has fulfilled its contract.. Now im going harpic at the inability of bird. Anyways, she puts me on hold for 8 minutes (0845 number from a mobile..) to then tell me i need to fill out a P45 or something and post it in..
So, alls well that ends well, my brass is in safe hands.. OK the postie made a mistake, we all do.. i think he was probably stoned seeing women covered in paint, but hey ho. what really gripped my poo was the fact that the customer service involved was atrocious, not from just one representative, but two.. on the same day. the only sensible conversation i had was with a lad on call 1.
F*cking Royal Mail.. thanks for the stress!