Had an old pair of SL 7x42 binoculars which were getting pretty ratty, focus wheel was graunchy & loose, eyepiece surrounds were very ragged so got in touch with Carrie at Swarovski UK, told to send them in & she would arrange a service, so did so on the 18th October.
Received a card back on the 21st confirming receipt & saying they would be in touch with an estimate.
Last week on the 18th November UPS delivered a package from Austria which contained what looked like a brand new pair of SL 7x42's all packaged up in a lovely Swarovski 2 part box!
Invoice listed all parts replaced which included both left & right housings, eyepiece surrounds & focus bits & bobs, lenses looked brand new as well but may have just been polished.
Total amount on invoice £192.37, which included 1.75 hours labour, shipping from Austria was not detailed so must have been at least another £15.00, amount charged to me £000.00!!
Absolutely superb service.
Many thanks Swarovski