Sent my Bushnell Bino's to their UK HQ with a covering note, asking if they could repair them. One of the retractable, eye pieces had come off and was lost. These Bino's are about 4 years old and have had a hard life, but are good quality optics. I received an Email the following day to say they had been delivered, and that they should be repaired in about 2 weeks. Had them back yesterday, good as new, and free of charge! Well done Bushnell, top service!!