Three weeks ago I sold a GWP bitch puppy to a woman who had previous GWP experience and seemed competent to own a dog. The puppy was in good health, fully wormed and had it's first vaccination. They had been vet checked from day one as my wife is a vet. I would not have sold a dog with a known fault.
This evening we have come home to an answering machine massage from the new owner who says that the pup was at her vets being operated on for an intussusception. This is set to cost her £500+. On getting back to her she has had the pup put to sleep on the ground that she couldn't afford the bill and it will now cost her £200 but she has lost the pup and is now demanding a refund for the pup and some of the vet work.
An intussusception is telescoping of the gut, so one piece slides inside the other. This can be caused by inflammation of the gut be it viral, bacterial or parasitic (the pup was fully wormed with Drontal puppy liquid when it left us).
This puppy was one of 13 and no other puppy has any signs of any ill health. All are with new homes and are doing well.
I would be grateful to hear your opinions on my actions regarding whether I should give a refund and how I should handle the situation. I don't want to be unfair to the woman but I cant see how this is my fault.