hi guys now i have a couple of zeiss scopes a victory and a conquest. and i really rate them. so i picked up a second conquest because for the cost i don't think the optics can be beaten.
but i found today that the scope has some foreign body in it. looks like a piece of white tissue or plastic. now im talking very small and most people wouldn't notice it but i can. now i contacted the seller to let him know and he didnt ever notice it. a couple of members of my family looked through it. and they couldnt even tell.
anyway i hear that zeiss don't repair the conquest branded scopes. because there made for the market in the usa. yet a friend of mine had a problem with his not long back. it wouldnt hold zero. he contacted zeiss and they repaired it free of charge it had to go away.
so when i rang today the woman on the other end of the phone said they dont send the conquests away. i explained to her there is a life time transferable warranty on these scopes. but she says thats only if your in the usa. to which i told her about my friends scope.
she then went on to say that they did send the conquest back but stopped it due to the customs charge coming back into the country which the customer didn't want to pay. the last one was around £90.
i can understand the postage fees but i was on the understanding that stuff under warranty doesn't get charged any tax and export fees ? when my rcbs scales broke they sent me replacement parts from the states. and it said on packaging no fees to be paid due to repair ???
the woman on the phone told me to ring back and speak to the manager tomorrow. which i will do to see where i stand with the repair.
dont get me wrong i could just carry on using the scope. but as i understand it should get fixed under warranty.
i have already contacted paul burke in Birmingham about it. and I can send it to him for a service if the worse comes to the worse as i hear his service is great and for little cost. i was thinking about buying a zeiss bino rangfinder. last week but now im kind of glad i didnt.
don't get me wrong there stuff is great and make superb scopes etc. but there service to has find of knocked them down the list a bit for me
i bet swaro and s&b would have done it free of charge