I'm not generally one to pat someone on their back for doing what they are paid to do but.........
Case 1 - My Wife wanted to start shooting so in went the SG application; 7 days later she was being interviewed and within 2 weeks of the initial application being posted she had her first certificate in hand!
Case 2 - I started stalking, in went the FA application with coterminous SG application, 2 weeks later interview completed and 36 hours later I had my ticket in hand!!
I am more than aware that many Firearms Departments have a bad reputation (some justifiably I think), but credit where it's due; Wiltshire Police should well be considered for an award, I have never heard a bad word against them. They operate a drop-in service for some variations and certificate changes, the staff will even stay in the office to personally give you your certificate (my FEO stayed in when the desk closed as I couldn't get there before closing).
I think a few other forces department should go in for some cross-force training and see how it's done, maybe then licensing would be in a better place than it currently is.
If anyone else has had an exceptional service from Wilts then please follow my lead and write to the Chief Constable expressing your appreciation.