I was experiencing problems with the laser rangefinder on my 8x42 BRF's.
I explained the issue to UK Customer Service (based in London) and they asked me to complete a repair form online and a UPS collection doc.
I had completed both and packaged the BRF's ready for post and literally about 2 hours after submitting the UPS collection doc, a courier arrived on my door step to collect.
They arrived at Leica Germany the following day. I had confirmation by email that Leica had received them and that they had identified the problem. Exactly 2 weeks to the day of sending them off they are back with me. Before they went back to Leica they were looking a bit tatty as they have had significant useage and are approx 8 years old (I think). They came back looking like new and functioning perfectly.
I rang Leica Customer Service in the UK and Germany to thank them and the Customer Service lady in Germany told me they have sent me an entirely new pair and just transfered the serial number.
I thought it warranted a post on here as I am very impressed with Leica for their excellent attention to customer service at no cost whatsoever to me.