In February last year I bought a pair of Harkila GTX stalker boots, they have had little use, I would guess a dozen or so outings, as I more often than not wear wellies. I wore them this morning and there was a heavy dew on the ground, well I might as well have just been wearing socks, I got soaked. I had noticed having damp feet in the past but thought it could just have been sweat, but evidently not.
I got in and emailed Scott country (don't panic, this isn't going to turn into a slagging contest about service), to be fair to them, they were very quick and helpful with their response, however, their response was simply to say that the boots only have a 12 month warranty, so there is nothing they can do, and suggested I contact Harkila's agent in Scotland. (he is on holiday currently, so I'll see what he says on his return).
I also checked on gore-tex's website, and whilst they don't offer a warranty as such, they have a 'kep you dry' assurance, so I have emailed them to see if they will honour the agreement.
I also have a pair of Pro hunter trousers, bought at approximately the same time which I know are under warranty, but they too let water in, badly, and the zip has broken on the fly too.
Combined cost of trousers and boots would be nearly £400 if memory serves me right, I would hope from that kind of out lay that they might fare somewhat better over such a short time.
I doubt very much I will be a returning customer of Harkila, unless the agent in Scotland manages to pull some magic out of the bag, but it also makes me feel that really, there is no such thing as water proof and breathable, despite what gore-tex might have you beleive, I have never found a hunting peice of clothing that actually does what it says on the tin.
Anyhoo, rant over......