18 months ago I bought a pair of Harkila boots in a sale from a company north of the border who advertise on this site.....
The boots recently got sent back under warranty as they were leaking, and Harkila accepted this and deemed them faulty, but as the model of boot in question was no longer in production the company offered a credit note for the value I paid.
My issue is that, I no longer have any boots, I have parted with money, and the cheapest pair of boots this company stock which are comparable are around the £180 mark, so if I were to use the voucher I would have to outlay almost its value again to return to a position whereby I have a pair of boots to wear.
I have had issues with other Harkila products being less than deserving of their price tags, so I don't really want to return to them, and the company don't stock anything else other that military issue type boots which aren't what I'm after, so I'd like the freedom to look elsewhere for suitable footwear.
I have asked for a refund to my card but thus far they have refused saying that they are not legally obliged to (this may be 'legally' true, but whatever happened to customer care and morals?).
I am awaiting a response from the owner currently, so who knows what the outcome might be, but I can't help but feel somewhat depressed with the lack of that little thing they call customer service!
I suppose my alternative would be to offer the voucher code I have been given to someone who does plan to spend money with this company and recoup my money that way.......any takers.....?