I had a scope (Bushnell Elite 3200 mildot) develope a catastrophic failure while up north on Griff's long range weekend, On returning home I contacted JJ Vickers, the agents in Chatham, Told them that I was not the original purchaser & therefore did not have the guarantee, Ms Erika German in repairs said to get it to them & they would see what could be done, £20.00 inspection fee deductable from any go ahead repair, I'd missed the recent shipment back to Germany, so she arrranged for a local repair as it was just a clean, regas & refit turret, I was phoned today to be informed of the scopes return via DHL thursday 18th June, at a cost all in of £51.00, So I await it's arrival & will post on the quality of repairs, up to now I can't fault the service I have received.