I’m really hoping someone out there can help me with this please…. I recently sent a £1700 scope back to a very well known manufacturer (with a superb reputation for customer service) to be looked at because of a problem with excessive lateral play in the eyepiece. The scope itself is basically as-new and less than a year old and not been damaged in any way.
I noticed that there was a lot of lateral play in the eyepiece and am convinced this must be adversely affecting accuracy so sent it back with a note to say the following:
When any lateral pressure (even relatively slight pressure) is put on the eyepiece, it can be seen and felt to move significantly from side to side. If you are looking through the scope then the crosshairs can be seen to move quite considerably across the target as the eyepiece is moved.
I today received an e-mail back to say the Factory can find no fault and with the following information from the factory:
Info for the customer
Reticle does not move!!!! It’s absolutely stable.
It’s technical and mechanical not possible if the customer press the dioptre that the reticle moves.
It’s an optical illusion!!!
I can’t tell you how disappointed I am that the factory considers there to be ‘no fault’, when there is clearly quite considerable excessive play in the threads of the eyepiece. I would be unhappy, but accepting, if this were a cheap £30 Chinese scope, but the fact that is a £1700, high quality precision instrument with a world famous reputation leaves me lost for words that this can possibly be deemed acceptable?
It may well be that when you move the eyepiece the actual reticle doesn’t in fact move within the main body of the tube, but the fact is it actually appears to move. Consequently, when targeting anything, depending on where the eyepiece is, surely this will result in a different point of impact?
If there are any ‘experts’ out there I would really value your opinion as to whether what the factory says is actually true and what my next course of action might be. I am intending on perhaps taking the scope into a dealer who has other examples of the same model to compare and also ask the dealer whether they think this play is acceptable – what do you think??