I have an Air Arms S200 in .22 which I purchased in 2002. Well last week after missing two magpies it was obvious that the air cylinder seals had gone. I wrote to them Monday asking for the 3 O rings letter went in 5pm post with a 2nd Class SAE. Got home Weds eve to find O rings had arrived and they were FOC.
Absolutely excellent service, compliments the air rifle which is also a superb bit of kit.
Glad some british companies still value their customers.