At the end of last season, I managed to scratch both lenses on my Steiner binos whilst climbing over a barbed wire fence. Whilst protecting the Crown Jewels, I wasn't concentrating and boy - was I upset.
This accident, coupled with the awful weather which resulted in a lot of lens cleaning over the season meant that I decided to return them to Steiner via GMK for a service/repair visit.
The binos were nearly three years old, but were returned with the lenses repaired at no cost.
A pleasant surprise - I really thought they'd say that the damage was chargeable.
Well done Steiner and GMK. Excellent service.