I understand they've moved premises again, any move is going to slow things up. On top of that of course we have the well know survey saga which has no doubt prompted a review of their system, retraining and tightening of procedures (not to mention the admin of dealing and checking all of the surveys against records held). To be honest I know I typed 4 weeks in my initial post but I think I was being a little optimistic... I'm actually holding off on a variation just until I'm sure I have all the supplies I need, I suspect I might be in for a longer wait given the other responses above.