Due to a storm several weeks back the internet service in our road went down. The neighbour got hers back some days ago but it seems she is not using TalkTalk as a provider. It has taken many hours on the phone to eventually get our service back. No mention of a refund of course for the service that has been paid for but not delivered.
They advertise that they provide such a wonderful service yet in out experience they have been terrible. We now await a switch to another provider which hopefully will give us better service and maybe even a customer call centre in the UK instead of India.
Has anyone else noticed how when you call their customer support that they suggest you connect to their web site to get the information and just how does one do this with no service on the line?
It seems that everyone is supposed to have internet phones well we don't and the nearest public internet access is in town. not exactly a pop round distance and somehow I don't think that taking in a desk top and setting it up would please them somehow.
I would not recommend TalkTalk to even an enemy.