After having a small problem with my rangefinder binocular I had them sent back on Friday last week. Today I was informed by Mark at Zeiss that my New replacement pair will be with me on Friday. Mark had made the resolution of this issue personal to him and had been keeping me updated through the SD on a regular baises. It's this level of customer service which mamakes me happy to spend my money on Zeiss products. Thanks Mark and a big thanks to all the Zeiss team for the very fast service.