Just a quick comment on my recent experience.
I recently submitted a variation (2weeks back) for 2 one for one changes. Not heard anything so thought i would just ask if everything was ok.
Telephoned the licencing department only to be told "no we havnt got your forms."
Sh#t thinks I, my certificate is in there. Fortunately i sent it recorded, and tracked it on Royal Mails website and found it had been signed for, and had the name of the person who signed. Called the FLD back and said, this is who signed for it and the time etc.
"we will call back". about 20 mins later they called back and they had found it! Apparently it had been delivered to someones tray without being logged onto the system.
The lady was very helpful and appologised for the inconvenince. (i'm just glad its found!
Really the moral of this ramble is, ALWAYS SEND YOUR CERT MY RECORDED DELIVERY. I guess most people do but if i hadn't i would have been filling in an application about now, the FLD would have thought i lost my certificate. I guess they would have found it but when? At least i could say, yes, look its been delivered to you!!
So, in this case, well worth the £6.22!
As you can guess, im guite happy!!