Just got back from a few days away and found my Cert has been lying on my doormat.
Variations all as I asked for and worded spot on. and a couple of mistakes fixed. No mistakes. Need to ring them to clarify if my cert is open or not as its confusingly worded.
Ignoring a slight mishap, when they misplaced my cert internally, they turned it around very quickly.
They were very apologetic for the mix-up and sorted it on the phone.
I know it is their job etc but still, i'm grateful, and i know they are down an FEO at the moment.
Also, I think the new form is a big improvement. So thank you to BASC for the work on that also.