In the past three months my 9.5 years old border terrier has had two infections in his mouth that have made him quite ill. My local vet who is an employee of a large group concern has treated him successfully. The second occasion involved one visit to the surgery, examination, an antibiotic injection, a B12 injection, 7 Omeprazol tabs , 7 antibiotic tabs and 3 tins of food, £104.
She said that he needed his teeth cleaned under general anaesthetic and possibly some teeth removed.
I was a little surprised at the bill of £104 so asked for an estimate for the cleaning and/or extraction(s). After some prevarication I was told £430 !.
I have now obtained another quote from my brother's vet, for £170 (including vat) to include up to 3 extractions.
I informed my vet of this and asked them to re-examine their price. They returned my call advising that there would be no reduction. I informed them that they had just lost a customer.
There has been several changes at this company but I am surprised that they would attempt such a rip-off on a regular and loyal customer particularly after I had queried it.
Needless to say I have taken my business elsewhere and will do my best to warn others.
It takes all types and there are good, bad and indifferent in all professions.
The moral of the story is 'ask for an estimate, shop around and be on guard if your old and trusted vet leaves'. Or if one of these all singing and dancing groups takes over.