Edgar Brothers tend to get a bit of stick on this Forum, well Iíd like to tell you of a different story which has very much impressed me and restores my confidence in the industry supply chain as of late.
Having lost the use of a key safety part to my old BRNO FOX, I spoke to my local RFD, who liaised with EBís. Left a message with the Armoury, and didnít hear back. Taking a proactive approach, I emailed EBís and explained that I would love to hear back from them if they could help, referring to the message left from my RFD.
I promptly received an email From Derek Edgar, MD, apologising they could not track the message/order from my RFD, had checked their stock and since nothing is available, they will order the part from CZ USA as part of a bulk order next month, copy me in when received, and forward to my RFD where I can pick it up.
So whilst there may be stories of XYZ out there, here is one where a challenge turned into a success where a the MD of the organisation took the reigns to help the end customer.
Very refreshing and a public to Derek Edgar.