To be fair to Greg, Mike seems to have forgotten that he publically - in front of at least two witnesses - admitted fault and offered Greg a full refund at the UK Shooting Show last year - I'm afraid the exact words were: "Greg, if we were at fault then I will ensure you get a full refund" - and that it is his subsequent decision to hide behind a complaints procedure and refuse to respond to phone calls and emails rather than lay up that has really got Greg's back up...
Also, regardless of any problems with Greg's portfolio, it was Jelen's apparent inability to competently manage a diary that meant Greg was left without an AW on the first day - That part I admit, and Greg was offered, and accepted two free stalking outings with an AW in Hampshire. This offer was made in recognition of the problem experienced on the first day - of a pre-arranged, pre-paid culling weekend. As a result, he then had to cram all of his culls into a single day under the supervision of a stand-in AW that I understand Jelen staff had already a number of problems with / concerns about attitude and practice wise prior to Greg's outings. Greg is quite right not to mention the AW by name as subsequent actions toward the DMQ and BDS showed the poor bloke clearly has some difficulties to overcome.
Having discussed this at length with Greg - who is as honest as the day is long - it seems that while he may have eventually got some culling done with Jelen, due to poor time management and administration on Jelen's part, in addition to the use of a clearly inappropriate AW, he was placed at a huge disadvantage. My understanding was that Mike had, by offering a full refund, admitted limited liability and the matter could have been quietly closed 12 months ago, leaving Greg to have another attempt at his L2 portfolio with a more organised provider and a competent AW. Having had quite a lot of experience at this kind of complaint based litigation, I'm confident that if this goes to court Greg will win but that the sensible course is to settle long before it gets to that stage.